L&D Coordinator
Qualities Needed
#BelongWithUs
Join our dynamic team at City Plumbing and play a crucial role in empowering our colleagues through impactful learning and development initiatives.
The role:
Are you a highly organised and proactive individual with a passion for learning? Do you thrive in a fast-paced environment and possess excellent communication and stakeholder management skills? If so, we want to hear from you!
As our Learning & Development Coordinator, you'll be the driving force behind the smooth delivery and ongoing improvement of our learning programs. You'll work closely with various teams, including the Safety team, People Partners, and Senior Leadership, to ensure our colleagues have the tools and resources they need to succeed.
Key Responsibilities:
MyLearning (Our Learning Platform):
- Maintain and develop our online learning platform, including communities, learning plans, and supplier content.
- Generate insightful reports and analyse data to track progress and identify areas for improvement.
- Support the Safety team's learning and reporting requirements.
Query Management:
- Manage and resolve queries related to our learning platform (Fuse/MyLearning tickets).
- Act as a second-tier contact for People Services tickets.
Apprenticeships:
- Produce monthly apprenticeship reports and share results and graduation information.
- Coordinate activities between internal and external apprenticeship providers.
- Act as a liaison for apprentices, providing support and facilitating six-month reviews.
Course Booking & Logistics:
- Book venues and hotels for training sessions.
- Create engaging events on our learning platform.
- Manage invoice approvals and calendar invites.
- Follow up with non-attendees.
Objectives, Performance Reviews & Talent Management:
- Collate outputs from performance management processes and organise them for easy access.
- Identify key themes and recommend follow-up actions.
- Track completion rates and provide support to People Partners and L&D Business Partners.
- Manage and improve performance management templates.
Delivery & Creation:
- Develop engaging eLearning SCORM courses.
- Co-facilitate induction programs and regular training sessions.
- Maintain and update course content.
- Coordinate and facilitate online inductions.
Management Development Programs (BM Accelerate & OLA):
- Organise and book assessment days.
- Collate feedback and support feedback meetings.
- Assign and allocate appropriate training interventions.
- Organise graduation events.
You:
You’ll live and breathe our Customer First ethos, with an innovative and agile approach to problem-solving. You’ll enjoy working collaboratively with the wider team and you’ll thrive on delivering excellent data entry.
Required skills and competencies:
- Highly organised and proactive approach.
- Strong data and systems literacy.
- Inquisitive mindset and a desire to learn.
- Confidence in working with stakeholders at all levels to understand their needs.
- Excellent communication and interpersonal skills.
- A desire to grow into a L&D or HR role in the future.
- While HR experience is beneficial, it is not essential.
Us:
From boilers to bathroom suites, tubing to towel rails and everything in between, we have all the products our customers need to complete the job. And we have all you need to build a successful career!
DHS is dedicated to the provision of heating and other spare parts to both business and consumer. Operating through our website, helpful call centre, and a single trade counter at our Leyland based warehouse, DHS have over 20,000 different spare part products ready to be delivered the very next day.
We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Environment:
- Discounts, savings and cash back at numerous retailers
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion so everyone can be their true self
- And more!
#BelongWithUs
We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.