Digital Experience Executive

#BelongWithUs

Are you passionate about digital? If so, at City Plumbing we are recruiting for a CRO Developer to join our growing team!

The Role:

A fantastic and unique opportunity to join a people-focused, growing digital team across both B2B and B2C markets as a Conversion Rate Optimisation (CRO) Developer.

We are looking for a skilled CRO Developer to join our dynamic team to help optimise our digital experiences and increase key digital metrics. You will work closely with fellow CRO Developers, UX/UI designers, Digital Merchandisers, and Product Owners to implement A/B tests, improve website & app performance, and enhance user experience using industry-standard Mutli-Variant Testing (MVT) tools.

This role is ideal for someone who is looking to develop their digital and e-commerce skills and is passionate about delivering seamless customer experiences.

Day to day, you will be fundamental in delivering a variety of multivariate tests to create best-in-class customer journeys across the Highbourne group websites and app. 

You will be applying a test and learn approach, using market-leading MVT, insight and analytics tools to understand customer behaviour and to optimise digital journeys for our trade and consumer audiences. You will use creative thinking alongside your analytical findings to build our test backlog and deliver the best digital solutions for our customers.

This role offers the opportunity of flexibility of predominantly working from home, but you should be within a commutable distance of our offices in Crick, Northamptonshire, for infrequent visits.

Key Responsibilities

• Using a well-known MVT tool to deliver engaging customer experiences across our websites using front-end languages such as HTML, CSS, and Javascript
• Learning how to review the current UX and customer behavior so you’ll understand how to better optimise our site’s digital experience
• Testing our sites in different web browsers to understand their usability and then debugging any issues
• Understanding the results of online testing and experiments and communicating recommendations to the team

You:

You’ll live and breathe our customer-first ethos, with a creative and data-driven approach. Whoever you are we want to hear from you!

Skills and competencies

• Experience in web development, front-end development, or CRO-related roles.
• Technical Skills: Proficiency in HTML, CSS, JavaScript, and jQuery.
• CRO Tools: Experience with A/B testing platforms (Monetate, Optimizely, Google Optimise, VWO, etc.).
• Analytics Tools: Familiarity with Google Analytics (GA4/360), Google Tag Manager (GTM), and event tracking.
• SEO & UX Knowledge: Understanding of user experience, website performance, and SEO best practices.
• Problem-Solving: Strong analytical skills with the ability to troubleshoot issues and optimise workflows.
• Communication: Ability to work collaboratively with fellow CRO developers and stakeholders working in design, marketing, and product teams.
• Experience with React.js and TypeScript would be advantageous, however, it is not essential, and on-the-job training would be provided

Us:

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

#BelongWithUs

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.