Data & Insights Manager

#BelongWithUs

Come and join us in our newly created role of Data & Insight Manager, and be part of a hugely successful and friendly team.

The Role:

We're seeking a talented individual to take ownership of the complete data lifecycle within Digital Services and the broader Digital team. This pivotal role involves overseeing everything from data collection and meticulous management to insightful analysis and the generation of actionable intelligence. You'll be instrumental in ensuring our Digital Service data is a true strategic asset, directly contributing to performance enhancements, the identification of exciting new opportunities, and the cultivation of a robust culture of data-driven decision-making across the organisation.

Key Responsibilities

• Establish and lead the Digital Services Data Team, managing the complete data journey across all Spares channels, encompassing collection, architecture, reporting, analysis, and process development.
• Develop and maintain a robust dataset to enhance customer product identification across Digital Services channels and relevant customer UX.
• Create and enforce data management policies, implement quality data collection methods, and establish secure procedures for data handling, analysis, and sharing.
• Support the daily use of data systems, ensuring compliance with legal and company standards, assisting with reports and data extraction, and monitoring system performance for potential enhancements and security.
• Contribute to the Digital Services management team, identify business improvement opportunities, support subscription service models, and lead by example to build a high-performing, proactive team capable of supporting future growth.

You:

You’ll live and breathe our Customer First ethos, with an innovative and agile approach to problem-solving.  You’ll enjoy working collaboratively with the wider Data team and you’ll thrive on delivering excellent data delivery

Skills and competencies

• Demonstrable experience in managing and leading a high-performing team within a business support or customer-facing environment.
• Skilled in motivating and developing teams, alongside possessing excellent communication abilities.
• Proactive and able to independently prioritise workload in response to changing business requirements, with experience in local stakeholder engagement.
• Proficient in IT packages and demonstrating strategic thinking, good business planning skills, and a keenness for personal and team development.
• Detail-oriented, a collaborative team player, and a proven problem-solver, ideally with A-Level (or equivalent) education, NVQ Level 5 or above, and experience in Lean Six Sigma and project work, including intermediate Excel skills and matrix management. Knowledge of the spares industry would be advantageous.

Us:

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

#BelongWithUs

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.