Head of People Experience- FTC

#BelongWithUs

Come and join us as a people focused and driven Head of People Experience and be part of a hugely successful and friendly People team.

The Role:

Come and join us as a driven Head of People Experience, to support our team during a maternity cover for a duration of 12 months. As Head of People Experience your role will be to lead the core HR/people operational services including People Services, Payroll, HR systems and MI, Resourcing, Reward, and People Manager Advice (ER). Driving high performance and service levels through a measurable high quality colleague experience and a continuous improvement approach.

Key Responsibilities

• Colleague Experience & People Services - Deliver all first line contact processes for colleagues and managers, acting as a front door and triage service for the People function. Lead continuous improvement of the colleague experience at every operational and query touchpoint. Deliver high levels of colleague satisfaction, first point of contact resolution, process improvement and advice. Transform and re-engineer expensive or ineffective processes. 
• Payroll Management - Oversee payroll processes to ensure accuracy, compliance, and timeliness in payroll administration.  Stay abreast of changes in employment laws and regulations, implementing necessary adjustments to maintain compliance.
• HR Systems Management - Oversee the continuous improvement and maintenance of robust HR systems to streamline processes, increase manager accountability and enhance data accuracy. Ensure compliance with data protection regulations and leverage technology to improve overall business efficiency and visibility/ownership of key metrics.
• People Data Analytics - Lead the provision and continuous improvement of data analytics to provide meaningful insights into workforce trends to enable data-driven decision-making processes that enhance organisational effectiveness and colleague satisfaction. Enable a positive management culture that aligns with the company values and promotes effective leadership.
• Resourcing, Talent Acquisition and Onboarding - Define and lead talent acquisition strategies to attract, hire, and seamlessly onboard top talent that aligns with the organisation's current needs and future growth plans. Oversee the delivery of processes and tools which ensure a smooth and efficient recruitment process, optimising the candidate experience and providing high levels of hiring manager satisfaction.
• Reward - oversee the administration of contractual benefits and provider contract negotiations including PMI, EAP, life assurance, pension. Run the annual / quarterly bonus processes and ASR (Annual Salary Review) to a high quality and right first time approach to ensure excellent employee engagement.
• People Manager Advice - Through a currently outsourced partnership, deliver a trusted service that provides guidance and support to people managers on a range of topics, including performance management, employee relations, and conflict resolution. 

This is a hybrid role, our office is based in Crick-Northamptonshire.

You:

You’ll live and breathe our Customer First ethos, with an innovative and agile approach to problem solving.  You’ll enjoy working collaboratively with the wider HR team and you’ll be committed to acting with integrity and honesty in everything you do.

Skills and competencies

• Management of multidisciplinary service delivery teams. 
• Service management & improvement
• Key Metrics-Process & Service Quality, Service User Satisfaction, Team Engagement, Pay Accuracy, Service Efficiency, Time to Offer, Quality of Hire/Hiring Manager Satisfaction, Retention Rate, Sourcing Channel Effectiveness.
• Budget responsibility of £1m. 
• Problem solving
• Process improvement
• Change management & communication (to business) and influencing
• Matrix stakeholder management
• Employment contracts
• HR/People colleague support service models
• Collaborative individual highly skilled at matrix and cross-functional influencing.
• Employee relations
• Project management
• Data analysis

It is likely you will have worked in any of the following products and/or services: Building Industry, Construction and Trade industry, FMCG, Retail or Supermarkets

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don’t have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you’re interested in this role but think that your previous experience doesn’t completely match - apply anyway. You could be just the person we’re looking for!

Us;

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

#BelongWithUs

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.