Senior Account Manager

#BelongWithUs

Come and join us as a customer focused and sales driven Senior Account Manager and be part of a hugely successful and friendly Non Residential team.

The Role:

As a Non Residential Senior Account Manager, you will play a pivotal part of our Non Residential strategy.  The Non Residential Senior Account Manager role is broad and varied working with a number of internal and external stakeholders. The primary focus of the Non Residential Senior Account Manager role will be to maintain and nurture relationships, serving as the primary point of contact between the company and its clients, addressing any inquiries, concerns, or issues that may arise by working closely with various internal stakeholders to deliver a high-quality level of service; identifying opportunities to upsell or cross-sell products or services.

Key Responsibilities

• Develop key relationships with decision makers in mid-large contractors in order to influence the ongoing development and retention of sales, opportunity to maximise sales and delivery of an annual strategy plan.
• Facilitate and manage new and existing live orders and act as the key contact for the Customer, attend review meetings as required, respond to all requests, and resolve all issues that should arise.
• Ensure that the Company meets all of its obligations during the supply/call-off of product over the lifecycle of any given project, increasing the likelihood of future orders.
• Ensure that all quotations are submitted on time and in accordance with customer requirements. Work internal estimators and approved suppliers to maximise contract support where applicable.
• Identify and secure further sales opportunities with existing and new customers to grow market share across sectors.
• Develop and implement a strategy of continuous improvement to drive sales growth, enhance customer relationships, increase margin and grow sales.
• Build strong relationships across multiple internal stakeholders ensuring that business is always placed through the most appropriate channel.
• Identify specification and value engineering opportunities to improve quote conversion rates and provide value to customers in order that they meet project budget constraints.
• Build customer, sector, market and industry knowledge to help drive growth and support the development of the business strategy.
• Utilise the company I.T and CRM systems to manage a pipeline of quotations and provide updates and sales forecasts as required.

This is a hybrid-based opportunity with up to 2-3 days per week in the office.

You should be based in the UK and our Head Offices are in Crick (Northampton).

You:

You’ll live and breathe our customer-first ethos, with a proactive and forward-thinking approach. You’ll be excited to join our Account Management team, and will take great pride in the direction and rate at which our business is growing

Skills and competencies

• Previous experience of working within key account management.
• Sanitaryware sector experience.
• Excellent communication skills (both written and verbal) in order to communicate with a wide range of stakeholders and customers
• Solid range of Account Management/Customer Service skills
• Strong influencing and negotiating skills

Us:

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

#BelongWithUs

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.