Regional Operations Manager
Qualities Needed
#BelongWithUs
As a Regional Operations Manager at City Plumbing, you will be instrumental in our mission to improve homes, businesses, and lives. Working as part of the regional team, you will lead the performance and development of our workforce across multiple locations, ensuring excellence and coaching highly knowledgeable teams.
The Role:
You will act as the bridge between current operations and future innovation, championing digital service offerings and modern ways of working to consistently provide the best solutions for our customers.
Key Responsibilities
- Operational Leadership: Influence the performance of Branch teams by supporting the Regional Director (RD) to achieve business KPIs.
- Performance Management: Monitor and action plan across all branch metrics, including P&L performance, sales, and compliance.
- Operational Excellence: Maintain a sharp focus on product availability, fleet efficiency, and high branch and showroom standards.
- Compliance & Safety: Oversee remote audit scores, PI Count Dashboards, Stock Management Dashboards, and Accident/Near Miss reporting and investigation.
- People Development: Manage engagement, employee turnover, and absence, ensuring every colleague understands their impact on the customer experience.
This is a role involving travel throughout a specific area, so a full driving license and ability to travel is a must!
You:
We are looking for a practical problem solver and a great communicator who is data-savvy and has a keen commercial eye.
Skills and competencies
- Operational Success: A proven track record of hitting targets, from sharpening delivery times to controlling stock losses.
- Handling Change: Experience leading teams through new ways of working.
- Safety Record: Proven experience managing safety in busy environments like warehouses or transport hubs.
- Technical Knowledge: A solid grasp of H&S rules, transport laws, and operations/logistics.
- Financial Literacy: Comfortable with P&L exposure and using reports to spot regional wins or areas for improvement.
Us:
From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Environment:
- Bonus
- Discounts, savings and cash back at numerous retailers
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion so everyone can be their true self
- And more!
#BelongWithUs
We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.