Virtual Team Supervisor

#ShowOffYourShowroom

Come and join us as a Virtual Team Supervisor to lead, motivate, and develop our remote team of Virtual Bathroom Designers within the TBS Virtual Showroom.

The role:

As the Virtual Showroom Supervisor, you will lead the day-to-day operations and ensure the smooth running of the TBS Virtual Showroom proposition. You will be actively involved in all team activities, ensuring every team member identifies and capitalizes on sales opportunities while providing perfect solutions for our customers.

You will work closely with your line manager to identify development opportunities that improve both the colleague and customer experience, ensuring we offer a flexible, best-in-class service. This role involves managing end-to-end virtual sales journeys and serving as a point of escalation for the team.

Key Responsibilities:

• Drive Sales Performance by exceeding sales and margin targets while maximising opportunities in the virtual environment.
• Lead and Inspire the team by providing coaching and guidance to a team of 5+ reports to exceed KPIs.
• Manage team rotas, appointment schedules, and internal communications.
• Oversee the virtual sales journey to ensure a positive experience for every customer.
• Manage recruitment, onboarding, and retention while fostering a remote community.
• Identify and implement opportunities to enhance the virtual showroom experience and drive growth.
• Industry Expertise- Stay up-to-date on bathroom design trends and technologies to keep the team informed.

You:

As the Virtual Bathroom Supervisor, you are a hands-on leader with excellent communication and organisational skills. You have a passion for coaching and mentorship, helping your team reach their full potential through regular 1-2-1s and business planning. You should be a champion of customer service excellence, capable of resolving issues promptly and maintaining a positive online experience. Collaboration is key, as you will work with branch colleagues, Regional Showroom Sales Managers, and customer service teams to ensure a superior customer journey.

Skills and competencies:

• Tenacity and resilience
• A pro-active approach to sales, with a strong desire and ability to win and grow new business
• Experience of customer relationship management and developing a true partnership approach
• Excellent communication skills 
• Self confident and self motivated, with the ability to work on own initiative or as part of a wider team
• Ability to interpret basic financial and statistical information

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don’t have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you’re interested in this role but think that your previous experience doesn’t completely match - apply anyway. You could be just the person we’re looking for!

Us:

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

• Bonus
• Enhanced pension
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

#BelongWithUs

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.